Your Privacy Matters at 399det
This Privacy Policy explains exactly what personal data 399det collects when you use our platform, how we use and protect that data, and what rights you hold over your own information. We are committed to handling your data with transparency and care.
399det ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who registers and uses our online casino and sports betting services at https://399det.ws. This Privacy Policy describes the types of personal information we collect, the purposes for which that information is used, the parties with whom it may be shared, the security measures we have in place to protect it, and the rights available to you in relation to your data.
By creating a 399det account, accessing the site, or otherwise engaging with any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Privacy Policy, you must cease using the Platform immediately.
This Policy applies to all personal data collected through the 399det website, mobile browser experience, customer support channels, and any other touchpoints through which you interact with the Platform. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with 399det.
Data Security First
All data transmitted between your device and 399det is protected by industry-standard SSL encryption. We maintain strict internal access controls so that only authorised personnel can access your personal information, and only to the extent necessary to perform their duties.
We Never Sell Your Data
399det does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with service providers is governed by strict confidentiality agreements and is used solely to facilitate the operation of the Platform on your behalf.
Purpose-Limited Collection
We collect only the personal data that is genuinely necessary to provide our services, verify your identity, process transactions, and comply with our legal obligations. We do not collect data speculatively or in excess of what is required for these defined purposes.
Full Transparency
This Privacy Policy is written in plain, accessible English so that every player — regardless of technical background — can clearly understand how their data is used. We update this Policy when our practices change and notify users of material changes via the Platform.
Your Rights Are Respected
You have the right to access, correct, and request deletion of your personal data held by 399det. You may also withdraw consent for certain types of data processing at any time. To exercise any of these rights, contact our support team at [email protected].
Local Payment Privacy
When you transact via bKash, Nagad, Rocket, or Upay, 399det receives only the information necessary to confirm and reconcile the transaction. We do not store your full mobile banking credentials and do not share payment details beyond what is required for transaction processing.
399det collects personal data through several channels: directly from you during registration and account management; automatically through your use of the Platform; and from third-party sources such as payment processors and identity verification partners. The categories of personal data we collect are set out below.
399det does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data unless specifically required by law or by a regulatory compliance process, in which case you will be informed separately and your explicit consent will be obtained.
We use your identity and contact data to create and manage your 399det account, verify your age and eligibility to use the Platform, authenticate your identity when you log in, and communicate important account-related information such as password reset confirmations, withdrawal notifications, and security alerts.
Your financial data is used to process deposits and withdrawals, reconcile transactions, investigate and resolve payment disputes, and comply with anti-money-laundering (AML) obligations. We share the minimum necessary financial data with our payment processing partners — including mobile wallet providers and bank transfer facilitators — solely for these purposes.
To comply with our Know Your Customer (KYC) obligations and to protect the integrity of the Platform, we may use identity data — including government-issued ID documents — to verify that you are who you claim to be, that you meet the 21+ age requirement, and that you are not a politically exposed person (PEP) or on any sanctions list. KYC data is processed by our internal compliance team and, where necessary, by authorised third-party verification service providers.
We use technical data and gaming activity data to personalise your experience on 399det — for example, to surface game recommendations based on your play history, to optimise the Platform's performance on your device, and to identify and resolve technical issues. Aggregated and anonymised analytics data is used to improve our products and services over time.
We analyse gaming activity data to detect patterns that may indicate problem gambling behaviour, such as unusually rapid increases in deposit frequency or wager sizes. Where such patterns are detected, we may proactively reach out to the player to offer responsible gaming resources or apply protective account restrictions in accordance with our Responsible Gaming policy.
Technical data and financial data are used to detect and prevent fraud, cheating, bonus abuse, money laundering, and other prohibited activities. This includes monitoring for suspicious login patterns, duplicate account detection, and reviewing transactions that fall outside normal behaviour for your account profile.
With your prior consent, we may use your contact data to send you promotional messages about new games, bonuses, seasonal offers (such as Eid and BPL season promotions), and other 399det news. You may withdraw your consent to marketing communications at any time by contacting our support team. Withdrawing marketing consent does not affect our ability to send you essential transactional and security communications.
We may process and retain personal data to the extent required to comply with applicable laws, respond to lawful requests from public authorities, enforce our Terms & Conditions, and protect the rights, property, and safety of 399det, our players, and others.
399det does not sell your personal data. We may share your data with the following categories of third parties, strictly to the extent necessary for the purposes described in this Policy:
- Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partnered bank transfer facilitators, to process your deposits and withdrawals.
- Identity verification providers — third-party KYC service providers who verify government-issued ID documents on our behalf.
- Game content providers — studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, who supply the games hosted on our platform. These providers may collect certain technical and gaming activity data through their game engines.
- IT and hosting providers — cloud infrastructure and data centre partners who host the Platform and its databases under strict data processing agreements.
- Legal and regulatory authorities — where disclosure is required by applicable law, court order, or regulatory direction.
All third parties with whom we share personal data are required to maintain the confidentiality of that data and to use it only for the specific purposes for which it was shared. We do not permit third-party service providers to use your personal data for their own independent marketing or business purposes.
399det uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the site. They allow us to remember your preferences, maintain your logged-in session, and collect anonymised analytics data.
The types of cookies we use include:
- Essential cookies — required for the Platform to function correctly. These include session authentication cookies that keep you logged in during your visit. You cannot opt out of essential cookies without also opting out of using the Platform.
- Analytics cookies — used to understand how players navigate the site so we can improve usability and content. These cookies collect anonymised, aggregated data.
- Preference cookies — used to remember your settings such as language preferences or game view options.
You can control and delete cookies through your browser settings at any time. Please note that disabling cookies may affect your ability to use certain features of the Platform, including staying logged in across sessions.
399det retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, to maintain your account, and to comply with our legal and regulatory obligations. In practice, this means:
- Active account data is retained for as long as your account remains open and active.
- Transaction records are retained for a minimum of five (5) years following the date of each transaction, in accordance with standard financial record-keeping requirements.
- KYC and identity verification data is retained for a minimum of five (5) years following account closure.
- Communications data (support correspondence) is retained for up to two (2) years from the date of the last interaction, unless a longer retention period is required for an unresolved dispute or legal matter.
- Closed account data — when your account is closed, we will anonymise or delete your personal data within a reasonable period, subject to the retention obligations described above.
You have the following rights in relation to the personal data that 399det holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.
To protect your privacy, 399det will verify your identity before processing any data rights request. This is to ensure that personal data is not disclosed to or deleted at the request of an unauthorised party. Verification may require you to confirm account details or provide a copy of a government-issued ID.
399det implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption on all data transmitted between your device and our servers
- Encrypted storage of sensitive data fields including passwords (hashed and salted) and financial identifiers
- Role-based access controls ensuring that staff can only access the data necessary for their specific job function
- Regular security audits and vulnerability assessments of our Platform and infrastructure
- Intrusion detection systems to monitor for and respond to potential security incidents in real time
- Secure data centre facilities with physical access controls
While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 399det will notify affected users in accordance with applicable legal requirements. You can help protect your account by using a strong, unique password and by never sharing your login credentials with anyone else.
399det is strictly for adults aged 21 and above 21+. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under the age of 21, we will immediately suspend the account, void any transactions, and securely delete the associated personal data.
If you believe that a minor has registered an account on 399det or has used the Platform in any way, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
399det reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this Policy, we will post the updated version on this page with a revised "Last updated" date, and we will notify registered players via a notice on the Platform or by email to the address registered on your account.
Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure by contacting our support team.
We encourage you to review this page periodically to stay informed about how 399det is protecting your information.
If you have any questions, concerns, or complaints about this Privacy Policy or about how 399det handles your personal data, please contact our support team. All privacy-related enquiries will be handled with confidentiality and responded to in a timely manner.
Contact email: [email protected]
Our support team is available around the clock and will respond to privacy enquiries in English. When contacting us about a data rights request, please include your registered account email address and a clear description of your request so that we can assist you as efficiently as possible.
Explore 399det with Confidence
Now that you understand how we protect your data, you are welcome to explore everything 399det has to offer — from live cricket betting and slots to crash games and live casino. Your privacy is always our priority.
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